Refunds
and payments

This page explains what you're paying for, how you're charged, and how to cancel or get a refund. It forms part of the site's terms of sale.

1. What we sell

All prices shown on the site are excluding VAT. The applicable tax is calculated and itemised at checkout based on the buyer's country, and appears on the invoice.

2. How payment works

Payments are processed by Stripe Payments Europe, Ltd. This site never stores your card details: they go directly to Stripe.

You'll receive your invoice by email when a payment completes. All your invoices are also available in your account area.

3. Subscription renewals

• Subscriptions renew automatically at the end of each period, monthly or yearly depending on what you took out.
• You're charged using the saved payment method, on the same day you subscribed.
• If a payment fails, we retry for a few days. If it can't be completed, the subscription is suspended and the service becomes unavailable.

4. Cancelling

You can cancel whenever you like, without giving a reason and without penalty, from My account → Manage subscription. You can also ask us by writing to contacto@assettocorsaevo.es.

When you cancel:

• You keep access until the end of the period already paid for.
• No further charges are made.
• The unused part of the current period is not pro-rated, except in the withdrawal cases described below.

5. Right of withdrawal

Under Spanish Royal Legislative Decree 1/2007 on consumer protection, you have 14 calendar days from purchase to withdraw without giving any reason.

There is one exception that the law sets out expressly and that's worth understanding:

To withdraw, just write to contacto@assettocorsaevo.es with your username and what you bought. No particular form is required, but you can use this wording:

I hereby give notice that I withdraw from my contract for the supply of [product name], purchased on [date] under the username [your username].

Refunds are made using the same payment method you used, within 14 calendar days of us receiving your notice.

6. Refunds outside the withdrawal period

After the 14 days, we refund in these cases:

• The service was unavailable through our fault for a meaningful part of the paid period: we refund the proportionate amount.
• A one-off event is cancelled by us: we refund in full.
• A listing is rejected in moderation for reasons not attributable to the advertiser: refunded in full. If it's rejected for breaching the listing terms, there is no refund.
• Duplicate or incorrect charges: refunded in full as soon as we spot them or you tell us.

We don't refund periods already available to you but unused: a subscription grants access, and whether you use it is up to you.

7. Events with limited places

• Entries are confirmed in order of payment. If the event fills up, you go on the reserve list and are only charged when a place is confirmed.
• Cancel your entry more than 7 days before the event date and we refund in full.
• Within 7 days there's no refund, because the place can no longer be reliably reassigned. You may transfer it to another driver by letting us know by email.
• If the event is postponed, you can choose between keeping your place on the new date or getting your money back.

8. Physical products from the shop

Once the shop is running, physical products are covered by the same 14-day withdrawal period from receipt of the order, with the item returned in good condition. Return postage is at the buyer's expense unless the product arrived faulty or incorrect.

9. Complaints

Write to contacto@assettocorsaevo.es explaining what happened. We reply within 30 calendar days at the latest. If you're not satisfied, you can use the European online dispute resolution platform at ec.europa.eu/consumers/odr.

Last updated: 9 August 2026